How can we help you?
NEOSTAR is a new way of buying and selling vehicles. Each vehicle has been carefully inspected and photographed by our experts and comes with a warranty. Simple and fair. Security and trust without being forced to buy
If you are already registered, select the "Login" option from the menu. If you are not registered, select the "Register" option.
When you choose the "Register" option from the menu, the registration page will open, where you can choose to register as an individual or as a Business user. If you choose to register as an individual, you will be directed to select your preferred registration method—via email, Facebook, or Gmail. Select your preferred registration method and enter the required information.
Confirm your registration via the link sent to your email, enter your password and other necessary details, and that’s it! Good luck!
After registering on our platform on the right, select the BUY option, then find a vehicle that meets your criteria and start the purchase process.
When you choose a specific car, select the test drive option, choose a time that works for you, wait for the car owner to confirm the appointment, and everything will be ready for your inspection and test drive of the car.
Did you know that all cars on the platform come with a free 15-day return and a money-backguarantee?
This gives you enough time to decide if your new car is the right choice for you or if you think it should find a new owner.
P.S. Don’t forget that the 15th day ends no later than 6:00 PM on that day!
Conditions that must be met to be eligible for a return:
The vehicle has been driven less than 1.000,00 km (one thousand kilometers);
There are no bodywork or paintwork damages that occurred after the vehicle was delivered;
There are no mechanical and/or other damages;
The vehicle matches the condition established at the “Moment of execution of the sale of the Selected motor vehicle;
No modifications/alterations have been made to the vehicle after its delivery;
The vehicle is not subject to claims and/or restrictions by third parties and/or any other restrictions and/or encumbrances and/or rights.
A purchased motor vehicle can be returned and/or repurchased with 100 % refund and/or up to the amount of the purchase price paid if within 15 days the same purchased motor vehicle:
Has been driven less than 1.000,00 km (one thousand kilometers);
There are no mechanical and/or other damages;
No modifications/alterations have been made to the vehicle after its delivery;
The vehicle matches the condition established at the “Moment of execution of the sale of the Selected motor vehicle”;
The vehicle is not subject to claims and/or restrictions by third parties and/or any other restrictionsand/or encumbrances and/or rights.
The request for return and/or purchase can be made in one of 2 ways;
By phone at 0800 8800, or
By email at [email protected]
Additional costs and/or reasons for reducing the refund amount for the BUYER-USER, in case NEOSTAR accepts to activate this warranty even if the basic conditions for activating the warranty are not met:
NEOSTAR will charge 1 € for each additional kilometer driven over 1.000,00 km (one thousand kilometers);
In case of body-paint and/or mechanical damage that occurred while using the vehicle, NEOSTAR will reduce the purchase value of the vehicle according to the damage assessment by an authorized appraiser engaged by NEOSTAR.
The activation of this warranty is not possible:
For purchased motor vehicles with more than 196 kW or sports versions of manufacturers such as AMG, RS, M series, etc.;
If the BUYER-USER and/or a related person of the BUYER-USER has already requested the activation of this warranty in the last 12 months;
If the purchased motor vehicle does not meet the conditions for activating the warranty.
If the conditions for activation have been met according to this section and/or the content of this warranty.
Notes:
The BUYER-USER can request the activation of the subject warranty even after the expiration of 15 days, for which a fair buyback price of the subject vehicle will be determined after inspection and valuation of the vehicle. NEOSTAR has the discretionary right not to activate the subject warranty and is not bound by the request of the BUYER-USER.
If the actual owner of the vehicle is a Leasing company, the BUYE-USER must terminatethe Leasing Agreement on their own and at their own expense. In the described situation, NEOSTAR will buy the vehicle from the Leasing company for the same amount that was paid (provided that the conditions for this have been met in accordance with the relevant chapter and/or content of this warranty).
NEOSTAR does not refund and/or participate in costs incurred for road usage such as registration, technical inspection, insurance policy, and other costs associated with the purchased motor vehicle.
In case of accepting the request for the activation of the warranty, NEOSTAR will refund the funds and/or the purchase price within the intendedperiod of 5 working days to the BUYER-USER's bank account.
For the purposes of activating the subject warranty, the BUYER-USER may potentially need to sign a statement(s), purchase agreement, etc.
The BUYER-USER is aware that they are obligated to present accurate and/or truthful circumstances and will not act fraudulently in their own interest and/or in connection with their request for activating the subject warranty. Any action contrary to the mentioned will be grounds for claiming damages against NEOSTAR.
The subject warranty is free of charge for the BUYER-USER, and NEOSTAR does not charge any fee for this warranty. For this reason, although NEOSTAR will attempt to secure all benefits from this warranty in favor of the BUYER-USER, it is possible that NEOSTAR will reject the request to activate this warranty. This warranty does not oblige NEOSTAR in any way, which the BUYER-USER agrees with.
NEOSTAR is a new, simple, and safe way to buy a car. On our platform, you can use filters to find the car you want, and we guarantee its condition with the Neostar Premium warranty.
Each car is transparently displayed with clear photos, highlighting details and potential damages. No hidden surprises. Only with us, the future owner doesn't pay for the transfer of ownership, has financing options available according to their preferences, and benefits from a free 15-day return policy. For extra security, before delivery, our expert will inspect the car for free.
Want a test drive? Choose a time that works for you, inspect and try the car. Made your decision? Use the fast and secure online payment option to buy the car you want.
*terms & conditions for returns are stated in the purchase contract.
Each car is inspected in 59-points by a Neostar expert before delivery to the new owner. After the inspection, if everything is in order, the car receives the Neostar Premium warranty for up to 12 months, giving you the security of your choice. Additionally, we provide all the documentation and service history of the car for full transparency.
Rarely does any used vehicle come with a warranty? They all come to Neostar.
For all vehicles no longer covered by the manufacturer's warranty, the Neostar Premium warranty is automatically activated upon purchase for a period of 12 months/10,000 km or 6 months/5,000 km, depending on the age of the car. The Neostar Premium warranty applies to all permanently installed mechanical and electronic parts of the vehicle listed in the Checklist during the Initial Verification process, except for parts and functions of the car marked as faulty, in the manner and extent specified in the "General Terms of the Neostar Premium Warranty" and this "Scope of the Neostar Premium Warranty.
When you choose a car, whether you have agreed on the price with the seller or clicked the "Reserve for €49" option, you enter the car reservation process. To reserve the car, a deposit payment of €49 is required. By entering the requested details and confirming the transaction of €49 (the reservation amount that is refundable after the test drive if no purchase is made), you have completed the payment, and the selected vehicle is reserved. The selected car will be considered reserved from the moment of reservation until the full payment is made, but no longer than 5 (five) days.
You will receive a reservation confirmation in your profile.
After you have paid the full amount for the car, you will receive confirmation and a message to choose a delivery date. Your preferred date will be sent to the seller and the NEOSTAR facilitator, who will be present at the delivery. If they are unable to accept your preferred date, they will offer you an alternative delivery date.
For most cars, you can. Cars on Neostar can be listed with a fixed price or offer an option that allows you to make a different offer to the seller. The seller can immediately accept your offer or suggest a different amount.
Negotiating the price is not necessary. When entering your car, you can choose the "Fixed Price" option. In this case, there is no discussion about the price, and the buyer can only purchase the car at the price you’ve set. If there is no interest in your car, you can always choose to lower the price later.
The first step on our platform is to register or log in to your user profile. Then, you need to select the "Sell" option and enter general information about the car – make, model, year, fuel type, engine power, and transmission type. The platform will guide you through all the necessary details you need to provide, such as the condition of the car, color, mileage, VIN number, first registration date, price, etc. Once you’ve entered all the data, upload the photos of your car that you’ve previously taken and publish the listing. After that, you can expect a call from our NeoAssistant, and once your listing is approved, leave the rest to us!
Once you decide on a specific car from the Neostar platform and make the payment for the car, with all the necessary documentation for delivery being prepared, our expert will perform an inspection of the car. The inspection consists of a thorough check of the car's exterior and interior, measuring the thickness of the paint, checking the condition under the hood, and lifting the car on a hoist. If the car receives a green light from our expert in all these areas, it will receive the Neostar Premium warranty and be ready for delivery.
Advertising your vehicle on our platform is completely free.
In addition to free advertising for you, we will provide the future buyer with Neostar Premium warranty, the option to return the car within 15 days, and a market advantage as the new owner won't have to pay for the transfer of ownership. Moreover, we handle all the presentation, communication, document preparation for the sale, and a professional inspection of the car before delivery.
Unfortunately, we cannot provide a warranty for cars of that age and mileage due to the conditions set by our insurance partner. Our platform's policy is that every car listed on Neostar must have the possibility of adding a warranty.
At Neostar, we believe in transparency. The strength of Neostar is that it shows the real condition of the car, with all potential flaws. We believe it is in your best interest for the car to be displayed in its true condition, so that there are no unnecessary issues during the car sale.
A car cannot be highlighted further as all sellers on Neostar are treated equally. The car will appear at the top only in the case of a special offer (the system automatically generates information about the car's status, details, condition, and price), and accordingly, the car will be marked as a great buying opportunity.
When entering a car on our platform, you will find 11 basic colors, while additional colors can be specified in the detailed car information section.
All data is available to customers in case of real interest in purchasing your vehicle and following the functionality of the platform itself is an accelerated and facilitated way of communication.
Selling a car "online" through Neostar is simple and transparent. To get started, enter all the details and photos of the car you want to sell. Our system will suggest a price you can ask for, but the final price is entirely your decision. After that, you can rest easy because we take care of the rest. As part of our NeoConcierge service, Neostar handles all the presentation, communication, and document preparation for the sale of your car. All you need to do is accept or decline an offer from a potential buyer.
To make your car look its best on our platform, it’s important to keep the following in mind. First, wash your car before taking photos so it presents in the best light. During the photo shoot, try to capture the best angles, focusing on as many details as possible, both of the exterior and interior, as well as the equipment, so that the buyer gets a clear and comprehensive view of the car. Enter all the necessary details from the vehicle registration booklet and any other documentation you have. If you have an invoice with information about the manufacturer’s warranty, be sure to include that as well. Service history? It’s extremely important to future buyers, as it shows how well the car has been maintained. The more information you provide, the better for selling your car.
After selecting the "Service" option on the platform and entering the required details about your vehicle, the page will guide you to choose from a range of service packages. With just a few clicks, you can select your desired service packages, and all that's left is to choose the appropriate service workshop. Enter your address, and the system will provide all the service centers within your selected radius. Once you've made your decision on where to service your vehicle, enter your registration details, choose your preferred time slot, and finalize your order by clicking "Pay at the service center." Your service is all set, with no hidden costs!
As part of your vehicle’s regular maintenance, Neostar.com offers a wide range of service packages. To make your choice easier, you can find a detailed description of each package on our website, listing all the included items. Do you just need an oil change, or would you like to replace the filters as well? Haven’t had time to change the tires? No problem! Our packages cover all the work needed for your vehicle. Take a look at our offer and decide what you want to replace on your car.
Need an immediate service date? You're in the right place! Instant service implies that service partners with the specified option accept any term chosen by the user. The only condition is that the selected term is within the working hours of the selected service.
The Neostar platform connects you with service partners. By selecting your desired service provider, you will receive information on whether the service offers a warranty on their services.
Choosing a service package has never been easier. By clicking on the "Service" option and entering the required information about your car and your address, the page will guide you to the service package categories. Do you need regular maintenance? Brake replacement? By clicking on the desired category, a list of service packages will appear, and selecting a package will show a list of items included in that package. Choose one or more, click "Select," and that's it – your packages are selected!
A factory warranty is a guarantee for correctness on the mechanical, electric, or electronic parts of a motor vehicle in the period and range of kilometers prescribed by the manufacturer of a specific motor vehicle. The fault report for the duration of the factory warranty is carried out according to the authorized service network prescribed by the vehicle manufacturer. An authorized service network of vehicle manufacturers can be found on the official website of the vehicle manufacturer for the market of the Republic of Croatia.
If you have an active service measure on your vehicle, don't panic. It is a factory solution prescribed by the manufacturer for a frequent problem on a certain series of cars. You only need to take the vehicle to an authorized service workshop and leave it to the experts to resolve the problem. And yes, it's completely free!
Car service through NEOSTAR is simple and transparent. Just enter the type of car you need service for, and our system will offer a range of service packages. Choose one or more service packages, enter your location, and NEOSTAR will find a nearby service provider. That’s not all! We will immediately calculate the exact cost of the service for your car. All that's left is to choose the service that suits you best and schedule an appointment right away.
Yes, you can! Since you’re taking photos of your car yourself, with our tips and guidance, you’re free to use the photos however you like.
Vehicles that are not physically located in your dealership can be entered on the platform, but it can only be activated/advertised when they are physically in your location.
The payment process takes place safely through the secure transaction server and the buyer first reserves the vehicle, pays for the vehicle reservation, and then receives the information for the payment of the remaining amount. After paying the full amount, the vehicle must be prepared and delivered to the buyer, and after resolving the complete paperwork on the purchase and collection of the vehicle by the buyer, the financial sequence is the transfer of money to your account as a seller. Money is safe in the entire process because it is of great importance to us that both parties (buyer/seller) are insured.
After successfully completing the delivery of the vehicle, we immediately transfer the funds to your account. The duration of the money transfer depends on your bank. As a rule, funds paid on weekdays are visible no later than 24 hours after posting the payment, while in the case of weekends and holidays, the transaction is carried out on the first next working day.
The service history is not exclusively necessary for obtaining a warranty, several parameters are considered, from the general condition of the vehicle and vehicle information to the last service for which there must be a documented trace in the form of an actual invoice.
Throughout the process of listing your car on the NEOSTAR platform, we've provided a detailed guide with simple steps for posting and photographing the car you want to sell. If you encounter any questions while uploading or photographing your car, you can refer to the article How to prepare a vehicle for a sale, or reach out to your assigned NeoAssistant. We're confident you'll do an excellent job with the photos!
Be mindful of the angle and lighting! The more detailed your photos, the better your chances of making a sale!
You enter your customers' information solely for the creation of documentation (entering vehicles on/from stock or sales). The information you entered is available only to you.
The parameters you have entered into your user interface are available exclusively to you for facilitated use of the Neostar platform, but also to conduct the business as well as to issue the necessary documents when entering/selling vehicles.
Due to the full range of benefits starting from the warranty to the possibility of detailed inspection and later maintenance, it is in the interest of customers to purchase a verified and maintained vehicle with a warranty.
The commission is calculated only when the purchase is realized through the platform or providing a warranty on vehicles.
In the case of longer vehicle sales, the Neostar platform monitors customer habits and further suggests by e-mail about the price change or conditions when selling vehicles.
Do you own a car dealership or a workshop? If the answer is yes, then Neostar is the right place for you. In addition to selling your vehicles or services, we also offer a complete system for running your business for free. On top of that, for all your vehicles we will give the Neostar warranty, at no extra cost to you.
Sounds good? Let's go. Click on the Registration button and select Registration for contract users. Enter your email and we'll send you a confirmation link to continue entering your information. Once you have entered the information about you the legal entity, some of our employees will contact you and visit in person to present you Neostar possibilities and to sign a cooperation agreement.
Welcome!
Unfortunately, we don't just sell tires, we sell a complete service with mounting.
Unfortunately, we only sell new tires with mounting service included.
Once you have selected the desired tires, the system will lead you to choose the nearest mounting services.
Unfortunately not, we only sell a complete set of tires with mounting service included.
Each tire on its side page contains a label that is also the most important parameter when choosing the right tire for your vehicle. Below are descriptions of all the markings on the tires:
Eg. 205 /55 R17 95 H M+S DOT 36/19
205 - Tire width in millimeters, side by side of the tire
55 - The height of the tire is expressed as a percentage of its width. For example, if the tire is 225/45, this means that the tire is 225 mm wide and its sidewall height is 45% of its width, or 101 mm.
R- The designation describes the way in which the fibres of the internal load-bearing structure are oriented. Modern tires are almost exclusively radial structures and bear the R mark. They provide better performance and longer service life than classic diagonal tires.
17 - The size of the rim, expressed in inches, indicates the diameter of the rim to which the tire is intended.
95 - The load-bearing index is the marking for the load capacity of the tire. In the case of passenger vehicles, this index ranges from 75 (387 kg per tire) to 100 (800 kg per tire).
H- The speed index indicates the maximum speed for which the tire is intended. The letter marks most commonly encountered on passenger vehicle tires range from Q (up to 160 km/h) to Y (up to 300 km/h).
M+S - purpose code. If the tire is intended for use in snow and mud, it will bear the M+S mark.
DOT 36/19 - The DOT mark shows the date the tire was manufactured. The first number indicates the week, and the second the last two digits of the year in which the tire was produced.
Buying tires through Neostar is very easy! At the very top of the page, select the Tires option. In just a few steps, choose those tires' characteristics (width, height, diameter, price, manufacturer, a brand of vehicle, etc.) that suit your vehicle. Choose the tires you want, and click on "Add to cart". Next, select the nearest service point that suits you and proceed to payment. Your tires will be waiting at the workshop!
Your car stopped on the road? You can´t turn it on? If your vehicle is not in driving condition and you have a mobile warranty activated, you have the right to transport the vehicle to the first authorized service workshop. You are entitled to this service by regularly maintaining your vehicle in authorized services for the brand of your vehicle.
PPMV is an abbreviation for a special tax on motor vehicles that can be divided into a system of taxation of new and used motor vehicles. It is determined on the basis of carbon dioxide emissions expressed in grams per kilometer, the selling price of a motor vehicle, engine power in kilowatts, engine volume in cubic centimeters, and exhaust emission levels.
The price of all vehicles on the Neostar platform is included in our commission which amounts to 1% of the total price of the vehicle. We believe that all services and benefits offered by the purchase, sale or service of vehicles on the platform justify this, compared to the competition, low fee.
Don't worry, we'll keep your data and use it in accordance with GDPR regulations. OIB will be essential for us to complete the process of buying or selling vehicles.
At Neostar, we believe in transparency, and the inspection is carried out according to clearly defined check points published on our website. It is extremely important for us to ensure a consistent inspection standard for all vehicles before delivery. Every customer can trust our experts, who will make sure that every delivered vehicle is in perfect condition.
Good news! You don't have to collect documentation because we are sure you already have everything prepared! Prepare a vehicle registration certificate, ID card, and service history so that you can show that you regularly took care of your vehicle.
For vehicles with the tag Reserved, the reservation is paid in the amount of 49 € and if the purchase is not realized in the period of 48h, the vehicle will be again available for purchase.
Since we are a digital platform, for us e-mail is your virtual identity and without it you will not be able to register on the platform.
We do not obligate you to sell the vehicle through the platform, but in this case, we will not be able to provide a warranty for your vehicle. Therefore, we definitely advise you to use the full potential of the platform which we offer because this is an opportunity that is not to be missed!
P.S. If you sell the car outside of the platform, please contact us at 0800 8800 so we can remove your car from the platform and help you avoid unnecessary calls and inquiries.
In case you forgot your password, after incorrectly entering the password, you have the option (link) to request its change. After selecting the link and requesting a change and entering an e-mail address, you will receive a notification through which you will be able to enter a new password.
For all vehicles no longer covered by the manufacturer's warranty, the Neostar Premium warranty is automatically activated upon purchase for a period of 12 months/10,000 km or 6 months/5,000 km, depending on the age of the car. The Neostar Premium warranty applies to all permanently installed mechanical and electronic parts of the vehicle listed in the Checklist during the Initial Verification process, except for parts and functions of the car marked as faulty, in the manner and extent specified in the "General Terms of the Neostar Premium Warranty" and this "Scope of the Neostar Premium Warranty.
All cars on the Neostar platform (except those with a factory warranty) come with a Neostar Premium warranty lasting either 12 or 6 months, depending on the age of the car.
There are two conditions that must be met for the warranty to be activated:
- The user must be registered on the platform.
- The car must have proof of the last service conducted according to the vehicle manufacturer's recommended service interval.
How to schedule a warranty service?
After accessing the platform and selecting the "Service" option, the system's main page will open.
In the displayed menu, choose "I NEED SERVICE" or "I HAVE A MALFUNCTION."
After making this choice, the system will guide you to enter the location of the car and general information. Enter your location, year of manufacture, make, model, power, fuel type, and car type.
Click "CONTINUE" to view four options. Select the "CUSTOMIZE MYSELF" option.
In the next menu, if your choice was "CUSTOMIZE MYSELF," you will see available service packages for your vehicle; if you chose "I HAVE A MALFUNCTION," a different screen will appear. Select "NEOSTAR WARRANTY" or, in the second case, describe the issue.
By selecting the Neostar warranty package, it is automatically saved to your cart. After selecting a package, you can proceed to REGISTER or LOG IN.
Once registered/logged in, the system will display a map of all available service providers near you.
After selecting the desired service provider, choose a suitable appointment time, provide additional details about your car's issues (in the "ADDITIONAL NOTES" field), and select your preferred communication method. Click "Continue" to complete the process.
For other conditions of the NEOSTAR Premium warranty, please be sure to review the Terms of Service, specifically the sections on "General Terms of the NEOSTAR Warranty" and "Scope and Exclusions of the NEOSTAR Warranty."
You can contact us through multiple channels: by phone at 0800 8800, via Chat in the lower right edge of the screen, contact form, and various social networks such as Instagram, Facebook, Twitter, and LinkedIn.